FAQ

All your security questions answered.

Who holds my private keys?

You do! Webacy adopts a no-access policy, which means that we don’t hold your passwords anywhere. We do not ever ask for private keys, seed phrases, or passwords. No one accesses your wallet but you.

When should I activate Webacy's Panic Button?

If you suspect a vulnerability in your wallet (i.e. you’re getting hacked, something fishy is going on, or you otherwise need to emergency-eject all of your assets to a safe place. It is connected to the Backup Wallet product.

When should I use Webacy's Backup Wallet?

Backup Wallet allows you to access your assets in the instance that you lose your seed phrase, private keys, forget your password, or for some other reason get locked out of your main wallet. Working in conjunction with our Panic Button. Once activated, the Panic Button evacuates your assets directly into a backup wallet (custodial or non-custodial) of your choosing.

How does Backup Wallet work?

Backup Wallet is a smart contract that utilizes pre-approvals. You pre-approve the asset to be transferred to your backup wallet given a certain condition (i.e. loss of access). Only your backup wallet address is able to recover the assets, and no assets are staked, transferred, or locked up in any way.

How many Backup Wallets can I have?

An unlimited amount!

Which wallets can I use with Webacy?

You can use any custodial, non-custodial or hardware wallets as your backup wallet. We recommend that users use a completely separate wallet as their Backup Wallet. For example, if a Metamask is used as a main wallet, and Ledger could be used as the backup.

What do I do if I've already been hacked?

Firstly, we are so sorry you've been hacked - but we are glad you're taking steps to protect yourself. Start with Wallet Watch, which is free to use and will allow you to track all inbound and outbound activity from one wallet.

Then, be sure to subscribe to our Backup Wallet and Panic Button, which allow you to immediately move assets to a safe and secure place in the event you get hacked again.

How much does it cost?

You can view pricing details here.

What chains does Webacy support?

Webacy currently supports Ethereum, Optimism, Polygon, Arbitrum, and Solana, with more chains coming soon.

Still got a question? Head to our Discord or contact us.